Privacy Policy

1. Information We Collect

To provide you with high-quality cleaning services, we collect the following types of information:

  • Contact Details: Name, email address, phone number, and physical service address.
  • Property Information: Square footage, number of rooms, presence of pets, and specific cleaning instructions.
  • Payment Information: Billing address and credit/debit card details (processed securely through our payment partners).
  • Communication History: Records of your inquiries, booking requests, and feedback.

2. How We Use Your Information

We use your data strictly for business operations, including:

  • Scheduling and confirming cleaning appointments.
  • Providing accurate service estimates.
  • Processing payments and issuing receipts.
  • Sending service reminders or updates regarding your booking.
  • Improving our services based on your feedback.

3. Information Sharing & Disclosure

Shiny Fillis does not sell, rent, or trade your personal information to third parties. We only share your data with:

  • Our Staff: Only the information necessary for them to perform the cleaning at your location.
  • Service Providers: Trusted third-party tools (like payment processors or booking software) that help us run our business.
  • Legal Requirements: If required by law to protect our rights or comply with a judicial proceeding.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your payment data is encrypted and handled by PCI-compliant processors.

5. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you.
  • Request that we correct or update any inaccurate information.
  • Opt out of any marketing communications at any time.
  • Request the deletion of your personal data, subject to any legal or administrative requirements (such as tax record-keeping).

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

  • Email: 

Phone: